Do you want to ensure you will not lose money if something goes wrong and you do not leave anymore?
You better avoid making reservations on the Booking.com website: you will lose money.
Wait, Max, What are you talking about? You are thinking, my reader.
Booking.com gives you the option of reimbursement or postponement of the reservation.
This is the core of the problem, my dear reader. They say they do. But effectively, they do not.
I do not understand anything, Max. Be more precise, you are thinking, my reader.
Well, let's get back to basics.
On the Booking.com website, there are indeed the options listed above. That is why you feel comfortable that, in case something goes wrong, you do not lose your money.
Right? Wrong again. Why?
And here comes the problem. The option is not yours, but it belongs to the hotel. What are you talking about? You think.
The point is that when you click the bottom, a message explains that your request goes to the hotel, which has 48 hours to answer your REQUEST.
Yes, it is just a request, not an option. Indeed, the hotel has the OPTION of accepting or not your request. And if the hotel does not accept your request, you lose 100% of your money.
Now, why on earth should the hotel accept to give up the money you paid or even postpone your stay once it already got your money when you made a reservation?
They do not have any incentive to do that.
And the cheating gets even more significant when you complain to the hotel.
The hotel might say: If someone requests your room, we reimburse or postpone your stay there. Until then, we will not do it.
So you hope you recover the money. It is a cheat again.
Why? The only way for someone to take your room is if your room is available on the Booking.com site. But your reservation is not canceled if you are waiting for the reimbursement or postponement. You are in limbo, waiting for the hotel to answer your request.
But if your reservation is not canceled, your room is unavailable and does not show up on the Booking.com website, and nobody can take it.
This means that nobody would take your room when you requested the hotel. In any case, it is a vicious circle that ends up with you losing 100% of your money.
The only alternative would be if someone physically shows up at the hotel and requests your room. Something that just does not happen these days. Everybody makes reservations before leaving, and not once is there going physically in the hotel, like in the old days.
The devil is in the details my old teacher at high school used to tell me.
And the details are all against you when you make a reservation on Booking.com
So be aware that if you want to make a reservation on the Booking.com website, there is no parachute. If you change your plans, you lose your money. Full stop.
What are the European Commission and all other European authorities doing to stop this monopolistic company from earning their money on us?
We consumers have no protection and are forced to go to the Booking.com website.
Should the government authorities protect us against the monopolistic and rapacious behavior of international companies like Booking.com?
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